Frequently Asked Questions

Prices will be announced at launch. There are five plans. Basic covers invoicing and receipts, CRM and suppliers, and accounts receivable and payable, for one user. Starter adds users and AI document scans. Plus adds inventory and sales, reports and compliance, and approvals. Pro adds HR and projects, point of sale and fixed assets. Enterprise has custom user and scan limits and dedicated support. The pricing page lists the users and AI scans each plan includes. IntBooks is in closed beta, and nothing is charged while you are on the waitlist.

Read more: Pricing

No, there is no free trial at the moment. IntBooks is in closed beta: businesses join the waitlist, which is free, and are invited in batches.

Each plan includes a number of users: 1 on Basic, 2 on Starter, 3 on Plus, 5 on Pro and 10 on Enterprise. You can add users beyond that, up to each plan's maximum, for a per-user charge. Prices, including the extra-user charge, will be announced at launch.

Yes. The plans are designed so you can move up or down as your business changes, for example from Plus to Pro when you start running payroll. How a mid-period plan change is billed will be published with launch pricing. During the closed beta, we set each invited business up on the plan that fits it.

Read more: Pricing

Yes. IntBooks prepares invoices, credit notes and debit notes in LHDN's UBL 2.1 format, signs them with your digital certificate and submits them to MyInvois for validation. It stores the validation result with each document, including the unique identifier and the validation link. E-invoicing is included in every plan, including Basic. Whether you must issue e-invoices depends on your turnover: from 1 September 2026, businesses with annual revenue below RM3 million are not required to implement e-invoicing (LHDN statement, 30 August 2026).

Read more: MyInvois explained · MyInvois integration docs

IntBooks prepares the SST-02 figures, and you file the return on MySST, the Royal Malaysian Customs Department portal. For each two-month taxable period, IntBooks totals the tax on your posted transactions by tax type and rate and exports the figures for you to enter on MySST. The standard service tax rate is 8%; food and beverage, telecommunications, parking and logistics services are taxed at 6%. There is no public API for filing SST-02. The return is due by the last day of the month after the taxable period, even if no tax is payable.

Read more: SST-02 reporting · SST-02 step-by-step guide

Yes. Each payroll run calculates EPF, SOCSO, EIS and PCB. For most Malaysian employees under 60, EPF is 11% from the employee and 12% or 13% from the employer, depending on wages. SOCSO is 1.75% employer and 0.5% employee, and EIS is 0.2% each, both on wages up to PERKESO's RM6,000 ceiling (from 1 October 2024). IntBooks also calculates the HRD Corp levy for registered employers. It exports the EPF Borang A file for i-Akaun, the LHDN e-CP39 file for PCB, and SOCSO and EIS files for PERKESO's ASSIST portal, and it produces EA Forms at year-end. You submit these files on the official portals.

Both. IntBooks lets you set your reporting framework to MFRS or MPERS and ships with Malaysian default charts of accounts. You choose the framework during setup. Most private companies without public accountability use MPERS, while listed companies, banks and other publicly accountable entities use MFRS. Changing framework later means re-mapping existing accounts, so choose carefully at setup and confirm the choice with your accountant.

Yes, through spreadsheets. IntBooks imports your chart of accounts, customers, suppliers, items and opening balances from CSV or Excel files. Export the data from SQL Account, AutoCount or your current system to a spreadsheet, upload it, and map the columns to IntBooks fields. Ready-made column mappings exist for exports from Xero, QuickBooks Online, Bukku and QNE. How long a migration takes depends on how much history you bring over.

Read more: IntBooks vs SQL Account · IntBooks vs AutoCount · Importing data docs

Yes, because IntBooks only accepts opening balances that balance. The import checks that total debits equal total credits and that every account code exists, and it rejects the file with a list of the problems if not. It then posts one opening-balance journal entry as at your cut-over date. We recommend running your old system alongside IntBooks for one month-end and comparing the trial balances line by line before you switch over.

Yes. Your data is yours. You can request an export of your records in CSV or JSON at any time by emailing hello@intbooks.my. IntBooks does not offer a customer API yet. When you close your account, we de-identify usage telemetry within 90 days. Business records such as invoices, ledgers and payroll are kept for the statutory retention period and then securely deleted. For accounting records, that period is seven years under section 245 of the Companies Act 2016. Our privacy policy lists each retention period.

Your business data and uploaded files are stored on servers we run at Hetzner Cloud in Singapore, where both the application and its PostgreSQL database are hosted. Traffic passes through Cloudflare's network. Our sub-processors page lists every vendor that handles customer data and the region it uses. Data is encrypted in transit (TLS 1.2 or higher), and each organisation's data is kept separate by row-level security. The marketing site runs no analytics, advertising or cross-site tracking.

IntBooks is built to meet the Personal Data Protection Act 2010 as amended in 2024. The amendments added mandatory data breach notification, a duty to appoint a data protection officer, and a right to data portability. Under the Commissioner's guideline, a notifiable breach must be reported to the Commissioner within 72 hours, and to affected individuals within 7 days after that. Our privacy policy explains how we notify customers. We are appointing a data protection officer; until then, send data-protection requests to hello@intbooks.my.

Only the people you invite to your IntBooks organisation, with the roles you give them. Each organisation's data is kept separate, and every request is filtered by organisation. Only a small number of named engineers can access production systems, using multi-factor authentication, and their access is audit-logged. Your data is not used to train AI models: our AI provider, Anthropic, does not train on the inputs we send it.

We don't publish a backup schedule or a recovery-time commitment while IntBooks is in closed beta. What we do commit to: business records are kept for the retention periods in our privacy policy, which for accounting records is seven years under section 245 of the Companies Act 2016, and you can request a full export of your data at any time. We recommend keeping your own periodic exports too, as you would with any accounting system.

Not a native one. IntBooks is a responsive web app, and there is no iOS or Android app in the App Store or Play Store. It runs in the browser on phones, tablets and computers, so you can upload receipts and bills, create invoices and check your dashboard from a phone without installing anything.

Not through a direct bank feed. IntBooks does not connect to any bank directly. Instead, you download statements from your online banking and import them as CSV, OFX or MT940 files. IntBooks then suggests matches between the statement lines and your invoices, bills and payments, and you confirm each match to reconcile the account.

No. IntBooks has no connectors for Shopify, WooCommerce, Lazada, Shopee or TikTok Shop. Sales made on those platforms have to be recorded in IntBooks from each platform's own sales reports. IntBooks does include its own point of sale, webstore and QR ordering, which record sales directly in your books.

Yes. Inventory is included in the Plus plan and above. It tracks stock across locations, records stock movements and adjustments, supports bills of materials for manufacturing, and values stock at weighted-average cost. Stock movements post to the General Ledger, so your inventory and your books stay in step. Items can carry barcodes and reorder points.

Basic setup is one guided onboarding flow: company details, a Malaysian chart of accounts, tax settings for SST and e-invoicing, and inviting your team. E-invoicing also needs your MyInvois credentials and a digital certificate. Bringing over historical data takes longer and depends on how much you import. IntBooks is in closed beta, so businesses join the waitlist first, and we help each invited business through setup.

Read more: Getting started docs · Help center

During the closed beta, our Malaysia-based team supports you by email at hello@intbooks.my and by phone or WhatsApp. The Enterprise plan includes dedicated support. We don't publish response-time SLAs. The Help Center and documentation are free for everyone.

Yes. We help each business we invite from the waitlist through setup: company details, chart of accounts, e-invoicing and importing data. We are based in Selangor, serving businesses across Malaysia. We work remotely and meet by appointment, online or in person around the Klang Valley. If you'd rather hand over the work itself, our professional services cover bookkeeping, payroll and e-invoice setup.

You give our bookkeeping team access to your IntBooks organisation. We import and reconcile your bank statements, process invoices and bills, maintain your general ledger, and deliver monthly management reports (profit and loss, balance sheet and cash flow) by a date we agree with you. Because we work inside your own IntBooks account rather than a separate system, you see every entry as it is made.

Read more: Bookkeeping services · Outsourcing guide

It depends on your monthly transaction volume and what is in scope, such as the number of bank accounts, whether payroll is included, and how many entities you have. We quote after a discovery call in which we review your current books and volumes. Our bookkeeping page lists what the SME and Mid-Market packages include.

Read more: Bookkeeping services

No — the opposite. Because our team works inside your IntBooks account, you have real-time access to every transaction, reconciliation, and report. You can log in at any time and see your P&L, aged receivables, and bank balances. There is no handoff of spreadsheets or waiting for month-end files.

Yes. Our Mid-Market package supports multi-entity bookkeeping with intercompany eliminations. Each entity gets its own IntBooks organization, and we prepare a consolidated view for group-level reporting. This is common for Malaysian holding structures with multiple Sdn Bhd subsidiaries.

Read more: Bookkeeping services

We prepare it, and your company files it. We prepare the SST-02 figures from your IntBooks ledger and present them for your review. Once you approve, the return is submitted on MySST, the Royal Malaysian Customs Department portal, by your company or someone it authorises. We keep the acknowledgement with your IntBooks records. The return is due by the last day of the month after each two-month taxable period.

Read more: Tax filing services · SST-02 guide

No. IntBooks does not claim tax-agent status. Preparing tax returns for others for a fee is restricted to approved tax agents under section 153 of the Income Tax Act 1967, and nobody on our team holds that approval today. So we keep your books tax-ready and prepare the supporting schedules from your IntBooks ledger, and your appointed tax agent prepares and submits your Form C and CP204. If you don't have a tax agent, we can introduce you to one — ask for their approval number.

Read more: Tax filing services

Your tax agent responds, and we support them. We pull the supporting records and documents LHDN asks for out of IntBooks and hand them to your tax agent, who deals with LHDN on your company's behalf. The Mid-Market package covers this support throughout an LHDN tax audit.

Yes, as support under our Mid-Market tax package. Malaysian rules require transactions between related parties to be priced at arm's length, and companies above the thresholds in LHDN's transfer pricing rules must keep contemporaneous transfer pricing documentation. We pull together the related-party transaction records from IntBooks that your tax adviser uses to prepare that documentation. Check the current thresholds in LHDN's transfer pricing guidelines.

Read more: Tax filing services

No. Under SSM Practice Directive 10/2024, a private company is exempt from audit if it meets at least two of three tests in the current and previous two financial years: revenue, total assets and number of employees at or below the thresholds. The thresholds rise in phases: RM1 million, RM1 million and 10 employees for financial periods starting in 2025; RM2 million, RM2 million and 20 for 2026; and RM3 million, RM3 million and 30 from 1 January 2027. Dormant companies stay exempt. The exemption does not apply to subsidiaries of public companies or to exempt private companies that lodge an exempt private company certificate. An exempt company lodges unaudited financial statements with SSM, with the required certificate.

Read more: Audit services · Choosing an audit firm

IntBooks doesn't carry out audits; your independent auditor does. We close your year-end books and prepare the audit schedules (bank reconciliations, aged receivables and payables, fixed assets and accruals) and draft financial statements in IntBooks. Your auditor gets a read-only IntBooks login to pull the trial balance, samples and supporting documents directly, and we handle their queries. That means less time emailing spreadsheets and PDFs back and forth.

Read more: Audit services

Yes. IntBooks does not perform statutory audits. The audit is carried out by an independent auditor your company appoints, who must be an approved company auditor under section 263 of the Companies Act 2016, approved by the Minister of Finance. IntBooks provides the platform and the audit-support work, and has no say in the audit opinion.

It depends on your auditor, the size of the business and how ready the books are. Plan backwards from the legal deadlines: a private company must send its financial statements to members within six months of its financial year-end (section 258 of the Companies Act 2016), and lodge them with SSM within 30 days of sending them (section 259). Clean, reconciled books in IntBooks shorten the auditor's fieldwork.

Read more: Audit services

Yes. Under section 235 of the Companies Act 2016, every company must have at least one secretary who is a natural person aged 18 or above and a Malaysian citizen or permanent resident whose principal place of residence is in Malaysia. The secretary must be a member of a body listed in the Act's Fourth Schedule (such as MAICSA, MIA, MACS or MICPA) or be licensed by SSM. The board must appoint the first secretary within 30 days of incorporation (section 236).

Read more: Company secretary services · Company secretary guide

A company secretary helps your company comply with the Companies Act 2016 and SSM requirements. Day to day, this means filing the annual return, maintaining the statutory registers, preparing board and shareholder resolutions, arranging general meetings where they are needed, and processing changes of particulars such as new directors, address changes and share transfers. A private company does not have to hold an annual general meeting. The secretary is also the company's main contact with SSM.

Read more: Company secretary services

A registered office address is not part of our standard packages today. Every company must have a registered office in Malaysia that is open and accessible to the public during ordinary business hours, and must tell SSM within 14 days if the address changes (section 46 of the Companies Act 2016). Many companies use their company secretary's address. Ask us about the options for your company when you enquire.

Late lodgement is an offence. The annual return must be lodged with SSM within 30 days of the anniversary of the company's incorporation date (section 68 of the Companies Act 2016), and the company and every officer in breach commit an offence. The Registrar can also strike off a company that has contravened the Act (section 549). Our compliance calendar tracks the date for you.

Read more: Company secretary services

We calculate EPF, SOCSO, EIS and PCB (monthly tax deduction), plus the HRD Corp levy for registered employers. We then prepare the submission files: the EPF Borang A file for i-Akaun, the LHDN e-CP39 file for PCB, and SOCSO and EIS files for PERKESO's ASSIST portal. We also prepare each employee's EA Form at year-end.

Read more: Payroll services · Payroll outsourcing guide

Payslips are distributed through IntBooks Employee Self-Service (ESS). Each employee logs into their ESS portal to view and download payslips, check leave balances, and submit claims. There is no paper payslip printing or manual email distribution required.

Read more: Payroll services

Yes, under our Mid-Market package. EPF, SOCSO and PCB treatment differs for foreign employees and depends on each employee's status and tax residence, so we set every employee up correctly in IntBooks and review the setup when their status changes. More complex arrangements, such as employees paid partly from abroad, are scoped with you before we start.

We agree a cut-off date with you during onboarding. You submit attendance, overtime, commissions and ad-hoc adjustments by that date. We process the run, send you a payroll summary for approval, and prepare the salary payment file for your pay date. Payment files can be generated for CIMB, Maybank and RHB, or as a generic CSV.

Read more: Payroll services

It depends on your annual turnover. LHDN phased e-invoicing in: above RM100 million from 1 August 2024; RM25 million to RM100 million from 1 January 2025; RM5 million to RM25 million from 1 July 2025; and RM5 million and below from 1 January 2026. From 1 September 2026, businesses with annual revenue below RM3 million are not required to implement e-invoicing (LHDN statement, 30 August 2026). We start by confirming whether the requirement applies to you.

Read more: E-invoice compliance · MyInvois explained

Yes, from spreadsheet exports. You export your data from SQL Account, AutoCount or your current system as CSV or Excel files, and we map it into IntBooks: customer, supplier and item master data, plus opening balances. We check the mapping with you before go-live.

Read more: E-invoice compliance

We fix the data and resubmit. Typical causes of rejection are an incorrect TIN, a wrong MSIC code, an invalid field value, or an issue date more than 72 hours before submission, which MyInvois does not accept. Our team investigates each rejection, corrects the data in IntBooks and resubmits. This is included at no extra cost during the post-go-live support period agreed in your proposal.

Read more: E-invoice compliance

Yes. IntBooks becomes your ongoing e-invoicing platform, and each new invoice you issue is submitted to MyInvois from IntBooks. The compliance package is a one-time setup engagement. IntBooks is the system you use afterwards to issue, submit and manage your e-invoices.

Read more: E-invoice compliance · Pricing