Terms of Service

Version 2.0 · Effective: 20 September 2026 · Last updated: 2026-07-17

These Terms of Service (the “Terms”) are a binding agreement between AC Premier Solutions PLT [LLP Registration No. 202404001780 (LLP0039272-LGN)], trading as IntBooks, of Semenyih, Selangor, Malaysia (“IntBooks”, “we”, “us”) and the person or organisation that registers for or uses the Service (“you”, the “Customer”). They govern your access to and use of the IntBooks website at intbooks.my and the IntBooks application at app.intbooks.my (together, the “Service”).

By clicking “I agree” (or an equivalent affirmative act), creating an account, or using the Service, you accept these Terms. Electronic acceptance is valid and enforceable under the Electronic Commerce Act 2006 (Malaysia). If you accept on behalf of an organisation, you confirm that you are authorised to bind that organisation, and “you” refers to the organisation. If you do not agree, do not use the Service.

1. Definitions

• “Account Data” — information about you and your users that we collect to operate accounts (names, emails, roles, authentication and billing records).
• “AUP” — the IntBooks Acceptable Use Policy, incorporated into these Terms by reference.
• “Customer Data” — all business data you or your users submit to the Service, including accounting records, invoices, documents, employee and payroll data, customer lists, and files.
• “DPA” — the IntBooks Data Processing Addendum, which applies automatically to our processing of personal data within Customer Data and is incorporated by reference.
• “Order” — a subscription purchase made in-app, or a signed order form or master services agreement (“MSA”).
• “Organisation” — a tenant workspace in the Service belonging to one legal entity.
• “Users” — individuals you authorise to access your Organisation.

Order of precedence: a signed MSA or order form prevails over the DPA, which prevails over these Terms, which prevail over the AUP and other referenced policies, to the extent of any conflict.

2. The Service

2.1 IntBooks is a multi-tenant cloud ERP platform providing accounting, e-invoicing (LHDN MyInvois), HR and payroll, inventory, point-of-sale, CRM, and related compliance modules for Malaysian businesses. Feature availability depends on your subscription plan.

2.2 We may improve, add, or modify features. We will not materially degrade the core functionality of your paid plan during a paid-up subscription period without offering a remedy (equivalent functionality, credit, or pro-rata refund).

2.3 Professional-services disclaimer. IntBooks is software. We are not an accounting firm, audit firm, tax agent, company secretary, or law firm, and nothing in the Service (including AI output) constitutes accounting, tax, or legal advice. You remain responsible for the accuracy of your books, statutory filings, and returns, and for engaging qualified professionals where the law requires them.

3. Accounts and Organisations

3.1 You must be at least 18 and capable of forming a binding contract.

3.2 You are responsible for safeguarding credentials and for all activity under your Account and Organisation, including activity by Users you invite. Notify us promptly at security@intbooks.my of any suspected unauthorised access.

3.3 One Organisation per legal entity. Operating multiple legal entities from a single Organisation is not permitted; create separate Organisations.

3.4 Role-based permissions you configure within the Service determine what each User can see and do; you are responsible for assigning them appropriately.

4. Subscriptions, Fees, and Taxes

4.1 Free plans remain free for the included scope. Paid plans are billed monthly or annually in advance via our payment providers (currently Stripe and BillPlz).

4.2 Prices are stated in Malaysian Ringgit (RM) and are exclusive of taxes. Where service tax (SST) or any other tax applies, it is added at the prevailing rate (currently 8% for taxable digital services) and shown on your invoice.

4.3 Subscriptions renew automatically until cancelled. You may cancel at any time in Settings → Billing; cancellation takes effect at the end of the current paid period.

4.4 We may change prices with at least 30 days’ notice to your Organisation’s billing contacts. The new price applies from your next renewal. If you do not accept a price increase, cancel before the renewal date.

4.5 Overdue amounts may result in suspension under clause 13 after at least 14 days’ notice.

5. Refunds

5.1 Monthly fees are non-refundable except where these Terms or mandatory law require otherwise.

5.2 Annual subscriptions cancelled within 14 days of first payment are refundable pro-rata. Refunds are issued to the original payment method within 10 business days.

5.3 Nothing in this clause limits your rights under the Consumer Protection Act 1999 where you deal with us as a consumer.

6. Customer Data

6.1 You own your data. As between the parties, you retain all rights, title, and interest in Customer Data. You grant us a limited licence to host, process, transmit, and display Customer Data solely to provide and secure the Service, to comply with law (for example, transmitting e-invoices to LHDN MyInvois on your instruction), and as otherwise permitted by the DPA and our Privacy Policy.

6.2 We do not use Customer Data to train AI models by default. Any use of Customer Data to improve our AI features happens only under a separate, specific, opt-in consent that names that purpose, which you may decline or withdraw without affecting the Service. See Privacy Policy §“AI and your data”.

6.3 Export. You may export your data (CSV/JSON and document files) at any time during your subscription and for 30 days after termination, after which we may delete it, subject to clause 6.4.

6.4 Statutory retention. Malaysian law (including s.82 Income Tax Act 1967) requires certain accounting records, e-invoices, and LHDN validation responses to be retained for 7 years. We retain such records for the statutory period notwithstanding termination, then delete them securely. See Privacy Policy §“Retention”.

6.5 You warrant that you have the rights and consents needed to submit Customer Data (including personal data of your employees and customers) and that your use of the Service complies with the Personal Data Protection Act 2010 (as amended) in your role as data controller.

7. Acceptable Use

Use of the Service is subject to the AUP. In summary: no unlawful use, no interference with the Service or other tenants, no unauthorised resale, no security probing outside our responsible-disclosure programme, and human review of AI output before statutory filings. A material AUP breach is a material breach of these Terms.

8. AI Features

8.1 AI features (document extraction, transaction categorisation, the in-app assistant, and similar) use third-party large-language-model providers (currently including Anthropic and Google). Output is probabilistic and may contain errors.

8.2 You must review AI-generated entries before posting to the ledger, filing returns, or making decisions with legal or financial effect. Where the law requires a qualified professional (for example, audited statements), AI output is not a substitute.

8.3 We contractually prohibit our LLM providers from training on your inputs. Clause 6.2 governs our own use.

9. E-Invoicing and Statutory Integrations

9.1 Where you enable e-invoicing, you authorise us to transmit invoice data to LHDN MyInvois (and equivalent statutory systems) as your technology provider, on your behalf and instruction. You are responsible for the accuracy and timeliness of submissions and for your registration status with the relevant authority.

9.2 If a regulator-operated system (e.g. MyInvois) is unavailable, affected submissions queue until it returns. Statutory deadlines remain your responsibility; we will use reasonable efforts to process queued submissions promptly.

10. Service Levels

10.1 We target 99.5% monthly uptime, excluding scheduled maintenance (notified ≥48 hours in advance) and force-majeure events.

10.2 Customers on Professional and Enterprise plans qualify for service credits for sustained shortfalls:

10.3 Credits are capped at the affected month’s fee, must be requested in writing within 30 days of the incident, apply to the next invoice, and are not redeemable for cash. Credits are your sole remedy for availability shortfalls, except where clause 16.3 applies.

11. Intellectual Property

11.1 IntBooks, the IntBooks marks, and all software, designs, templates, and documentation are and remain the property of AC Premier Solutions PLT or its licensors. You receive a non-exclusive, non-transferable, non-sublicensable licence to use the Service for your internal business purposes for the duration of your subscription. No rights to source code are granted.

11.2 You may give us feedback; we may use it without restriction or obligation, provided we never identify you or expose Customer Data in doing so.

12. Confidentiality

Each party will protect the other’s confidential information with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and contractors under equivalent duties, or where required by law or regulator (with notice where lawful). Customer Data is your confidential information.

13. Suspension

13.1 We may suspend access (wholly or partly) where reasonably necessary: (a) for a material or persistent AUP breach; (b) for overdue fees after notice under clause 4.5; (c) to address a genuine security risk to the Service or other tenants; or (d) where required by law.

13.2 Except in urgent security or legal cases, we will give 7 days’ notice and an opportunity to cure before suspending, and will lift the suspension promptly once the cause is resolved. Suspension does not erase your data or your export rights under clause 6.3.

14. Term and Termination

14.1 These Terms apply from your acceptance until your account is closed.

14.2 You may terminate at any time in Settings → Billing.

14.3 Either party may terminate for material breach not cured within 30 days of written notice (7 days for security or acceptable-use breaches).

14.4 On termination: your licence ends; clauses 6.3–6.4 (export and retention), 11, 12, 16, 17, and 19 survive; pre-paid fees are not refunded except as clauses 2.2 or 5 require, or where you terminate for our uncured material breach (pro-rata refund of unused pre-paid fees).

15. Changes to the Service and to these Terms

15.1 We may update these Terms. For material changes we will: (a) notify Organisation admins by email and in-app at least 30 days before the effective date; (b) publish the new version with its version number and effective date; and (c) require you to affirmatively re-accept the new version in-app before continuing to use the Service after it takes effect. The version you accepted, together with the time of acceptance, is recorded in our systems and available on request.

15.2 Non-material changes (clarifications, typography, contact details) may take effect on publication.

15.3 If you do not accept a material change, you may terminate before its effective date and receive a pro-rata refund of unused pre-paid fees.

16. Warranties, Disclaimers, and Liability

16.1 Each party warrants it can lawfully enter these Terms. We warrant the Service will materially conform to its documentation. Except as expressly stated, the Service is provided “as is”, and we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the extent permitted by law. We do not warrant uninterrupted or error-free operation, or that AI output is accurate in every case.

16.2 Cap. To the maximum extent permitted by law, each party’s aggregate liability arising out of or relating to these Terms is limited to the fees paid or payable by you in the 12 months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, or consequential loss, lost profits, or lost data.

16.3 Carve-outs. Nothing in these Terms excludes or limits liability for fraud or fraudulent misrepresentation; death or personal injury caused by negligence; wilful misconduct or gross negligence; your payment obligations; your breach of clause 7 or our IP rights; or any liability that cannot lawfully be excluded or limited (including under the Consumer Protection Act 1999).

16.4 The limitations in this clause reflect the agreed allocation of risk in our pricing and would be different otherwise.

17. Indemnity

17.1 We will defend you against third-party claims that the Service (excluding Customer Data and third-party services) infringes Malaysian intellectual-property rights, and pay resulting damages finally awarded, provided you give prompt notice, control of the defence, and reasonable assistance. If the Service is held infringing, we may procure rights, modify, or replace it; failing that, either party may terminate and we will refund unused pre-paid fees.

17.2 You will defend and indemnify us against third-party claims arising from Customer Data, your breach of clause 6.5 or the AUP, or your unlawful use of the Service, on the same procedural conditions.

18. Third-Party Services and Force Majeure

18.1 The Service interoperates with third-party providers (including Stripe, BillPlz, LHDN MyInvois, banks, Clerk, Cloudflare, Resend, Anthropic, Google). Our sub-processor list is published at intbooks.my/sub-processors. We are responsible for our sub-processors as the DPA states, but we are not responsible for services you contract directly (e.g. your bank).

18.2 Neither party is liable for delay or failure caused by events beyond its reasonable control (natural disaster, war, terrorism, labour dispute, government action, utility or internet failure, regulator outage), provided it uses reasonable efforts to mitigate.

19. General

19.1 Governing law and jurisdiction. These Terms are governed by the laws of Malaysia. The courts of Kuala Lumpur have exclusive jurisdiction, save that either party may seek urgent injunctive relief in any competent court.

19.2 Notices. To you: email to your admin/billing contacts and/or in-app notice. To us: hello@intbooks.my (legal notices), security@intbooks.my (security).

19.3 Assignment. Neither party may assign these Terms without the other’s consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets, with notice.

19.4 Entire agreement. These Terms (with the documents they incorporate and any Order) are the entire agreement and supersede prior discussions. Clause 1’s order of precedence applies.

19.5 Severability; waiver. If a provision is unenforceable, the remainder stands and the provision is enforced to the maximum lawful extent. Failure to enforce is not waiver.

19.6 Language. These Terms are executed in English; translations are for convenience.

20. Contact

AC Premier Solutions PLT (trading as IntBooks) [LLP Registration No. 202404001780 (LLP0039272-LGN)] No. 13, Jalan Eco Forest 3/2D, Eco Forest, 43500 Semenyih, Selangor, Malaysia General/legal: hello@intbooks.my · Security: security@intbooks.my · Data protection (DPO): dpo@intbooks.my